At Aura88, your privacy is more than a legal obligation — it is a responsibility we take seriously. Find out exactly how we collect, use, and protect your personal information as a user in Malaysia.
Six layers of data protection we apply to ensure the security of Malaysian users' information
All data transmitted between your device and aura88 servers is encrypted using 256-bit SSL/TLS protocols. No one can intercept or read your information in transit.
Your personal data is stored on secured servers protected by multi-layered firewalls, strict access controls, and round-the-clock security monitoring.
Only staff with specific authorisation may access user data, and only for permitted operational purposes. All access is logged and audited on a regular basis.
Aura88 never sells, rents, or shares your personal data with advertisers or third parties without your explicit consent. Your data belongs to you.
All our data handling practices are designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your legal rights are always upheld.
You have the right to view, update, or request deletion of your personal data at any time. The request process is straightforward and resolved within the stipulated timeframe.
This document explains how we handle your personal data responsibly.
Aura88 takes the responsibility of protecting personal data seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you register, log in, or use any service on the Aura88 platform.
This Policy applies to all users accessing our platform via the website, mobile app, or any other digital channel associated with Aura88. By using our services, you agree to the data handling practices described in this document.
We collect your personal data through several means — directly from you during registration and platform use, and automatically via platform technologies. The following are the types of data we collect:
| Data Category | Examples of Information | How Collected |
|---|---|---|
| Identity Data | Full name, identity card number, date of birth | Registration & KYC |
| Contact Data | Phone number, email address, residential address | Registration & profile |
| Financial Data | Bank account number, transaction records, deposit & withdrawal history | Payment processing |
| Technical Data | IP address, browser type, operating system, device information | Automatically during use |
| Usage Data | Game history, betting preferences, and login activity | Automatically during use |
| Communication Data | Customer support records, feedback, and complaints | Interactions with our team |
The personal data we collect is used solely for legitimate purposes directly related to platform operations. The following are the specific purposes for which your data is used:
We will not use your data for third-party marketing purposes without obtaining your explicit consent first. Every marketing communication we send will include an unsubscribe option.
Aura88 does not sell your personal data to any party. However, in certain limited situations, we may need to share your information with the following parties:
Your data security is aura88's top priority. We implement comprehensive technical and organisational measures to protect your information from unauthorised access, loss, or misuse.
Key security measures we implement include:
Your personal data is retained for as long as your account is active or as long as necessary to fulfil the purposes stated in this Privacy Policy. Following account closure, we retain certain data for the minimum period required by law, after which it will be securely deleted or anonymised.
Aura88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Enable core platform functions such as login, sessions, and security | Session / 30 days | |
| Save your preferences such as language and display settings for convenience | 1 year | |
| Help us understand how the platform is used for improvement purposes | 2 years |
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect certain platform features. Analytics cookies do not contain any personally identifiable information.
Under Malaysia's PDPA and the data protection principles we adhere to, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Update or correct inaccurate or outdated data.
Request the deletion of your data subject to legal obligations.
Object to the processing of your data for specific purposes.
Receive your data in a machine-readable format.
Request that we restrict the processing of your data under certain circumstances.
To exercise any of the above rights, contact our customer support team via 24/7 live chat. We will process your request within 30 business days in accordance with PDPA requirements.
The aura88 platform is exclusively for adults aged 18 and above. We do not knowingly collect or process personal data of children under the age of 18.
If we discover that a child's data has been collected without our knowledge, the account in question will be terminated immediately and all associated data will be permanently deleted from our systems. Parents or guardians who become aware that their child has registered on our platform are urged to contact our support team immediately.
In the course of operating our integrated platform, your personal data may be transferred to and stored on servers located outside Malaysia. In all such cases, we ensure that:
Aura88 reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or service improvements. You will be notified of any material amendments via:
The latest update date is always displayed at the top of this document. Continued use of the platform after the effective date of any amendment is considered your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist through the following channels:
We are committed to responding to all privacy-related inquiries within 3 business days, and resolving data rights requests within 30 business days as required by Malaysia's PDPA. If you are unsatisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection Malaysia.